Frequently Asked Questions

Everything You Need to Know for a Perfect Stay

  • 1. What types of rooms are available at JaiVi Terrace?

    • JaiVi Terrace offers four types of rooms: Buransh and Utish suites on the ground floor, and Kafal and Padam rooms on the first floor. Each suite has an ante-room, ideal for lounging or accommodating additional guests.

    2. Do you have any independent cottages?

    • Yes, there are two independent cottages: Ringol and Oak. Additionally, the Farm Cottage is a traditional Kumaoni-style house ideal for those seeking a rustic, immersive experience.

    3. What amenities are available in the rooms and cottages?

    • All rooms and cottages come with comfortable bedding, ensuite bathrooms, and unique furnishings inspired by the surrounding nature. The Buransh suite has a fireplace, and Ringol and Oak offer kitchenettes for self-catering.

    4. Is JaiVi Terrace suitable for families and groups?

    • Yes, we welcome families and groups. The Utish and Buransh suites have ample space for families, while the Farm Cottage can accommodate larger groups seeking privacy.

  • 5. How do I make a booking?

    • You can book directly through our website or contact us for personalized assistance.

    6. What are the check-in and check-out times?

    • Check-in is between 12 p.m. and 6 p.m. Please note that we do not accept late check-ins due to the nature of the trail up to Chestnut House. Check-out is by 10 a.m.

    7. Is there a minimum stay requirement?

    • Yes, we recommend a minimum stay of 2 nights to fully experience Jilling Terraces and its surroundings.

    8. Can I make last-minute bookings?

    • Due to the remote nature and planning required, we recommend booking at least a week in advance.

  • 9.How do I reach JaiVi Terrace?

    • JaiVi Terrace is a 1.5-hour moderate trek from Matial village, where you can park your vehicle. A member of our team will guide you along the trail.

    10. Is it suitable for people with limited mobility?

    • Unfortunately, JaiVi Terrace is not suitable for people with limited mobility due to the 45-minute to 2-hour hike required to reach the house.

    11. Do you provide transportation from the nearest town?

    • Yes, we can arrange for transportation to Matial village from nearby towns like Nainital upon request. Please let us know in advance.

  • 12. What activities are available on-site?

    • You can enjoy guided nature walks, bird watching, stargazing, and curated itineraries through the local trails. There are also board games, puzzles, and books available in the living room.

    13. Do you offer meal plans?

    • Yes, the room tariff includes three meals and tea service twice a day. We also offer à la carte options for special requests.

    14. Is there internet and mobile connectivity at JaiVi Terrace?

    • Mobile connectivity is limited, and we encourage guests to disconnect and embrace the natural surroundings. Wi-Fi is available in certain areas for essential communication.

    15. Are pets allowed?

    • We welcome well-behaved pets in specific rooms. Please inform us during booking so we can allocate a pet-friendly space.

    16. Do you allow bonfires?

    • Bonfires are only available during the colder months from December to February. We collect and stockpile wood responsibly to minimize environmental impact.

  • 17. What sustainable practices does JaiVi Terrace follow?

    • We are committed to minimizing our environmental impact by using natural building materials, sourcing produce locally, managing waste responsibly, and avoiding chemical cleaning agents.

    18. How can I support the local community during my stay?

    • You can purchase handcrafted products from Kilmora, a local initiative supporting rural livelihoods. These products are available at the Chestnut House dining room.

    19. Is plastic allowed on the property?

    • We discourage bringing plastic items as there is no local waste management system. Please carry back any plastic you bring to dispose of it responsibly.

  • 20. What is the best time to visit JaiVi Terrace?

    • JaiVi Terrace is beautiful year-round. Summers (April to June) are pleasant, while winters (December to February) offer cozy fireside experiences. The monsoon season (July to September) brings lush greenery but can make the trail slippery.

    21. What should I pack for my stay?

    • Bring comfortable walking shoes, a raincoat, personal medications, a torch, organic insect repellent, and warm clothing in winter. A water bottle, binoculars, and a good book are also recommended.

    22. Do I need to prepare for extreme weather?

    • The weather can change rapidly, so be prepared for rain and colder temperatures, especially at night. Always carry a flashlight for the trail.

  • 23. What is your cancellation policy?

    • Cancellations made 14 days prior to the check-in date are fully refundable. Cancellations within 7-14 days are subject to a 50% fee, and cancellations made within 7 days are non-refundable.

    24. Are there specific house rules?

    • Yes, we ask that all guests respect the environment and adhere to quiet hours after 10 p.m. Please refrain from bringing plastic and use the water responsibly.

    25. Are there guidelines for group events?

    • Group events and celebrations are welcome but should be coordinated in advance to ensure they align with the tranquil atmosphere of Jilling Terraces.

  • 26. Is JaiVi Terrace child-friendly?

    • Yes, children are welcome. We have board games, nature trails, and cozy family rooms that are ideal for young adventurers.

    27. Can I work remotely from JaiVi Terrace?

    • We provide a peaceful environment conducive to remote work. While internet is limited, Oak Cottage is suitable for longer stays with a dedicated workspace.

    28. Is JaiVI Terrace open year-round?

    • Yes, JaiVI Terrace is open year-round. Each season offers a unique experience, from blooming flowers in spring to snow-clad mountains in winter.